Who We Are and What This Covers

We're Senselogicwave, a software testing and debugging service based in Keelung City, Taiwan. When you visit our website, request our services, or communicate with us, we collect certain information. This policy tells you what we do with that information.

This privacy policy applies to all services we provide and covers how we handle data under Taiwan's Personal Data Protection Act. If you're outside Taiwan, different regulations might apply to you, and we'll respect those too.

Information We Collect

Information You Give Us Directly

When you reach out through our contact form or request our services, you'll share some basic details with us:

• Your name and email address
• Phone number if you choose to provide it
• Company name and role
• Information about your project or testing needs
• Any technical documentation or code samples you share with us

Information We Collect Automatically

Like most websites, ours collects some technical information when you visit. This helps us keep things running smoothly and understand how people use our site:

• Your IP address and general location
• Browser type and operating system
• Pages you visit and time spent on our site
• How you arrived at our site

Information From Your Projects

When we work on your software testing projects, we might access:

• Source code and application files you share with us
• Test environments and debugging logs
• Technical specifications and documentation
• Bug reports and testing results we generate

How We Use Your Information

We're not in the business of selling data or bombarding you with marketing emails. Here's what we actually do with your information:

How We Protect Your Data

Security isn't just a checkbox for us. When you're trusting us with your code and business information, we take that responsibility seriously.

Technical Measures

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure server infrastructure with regular security updates
• Access controls that limit who can see your information
• Regular backups stored in secure, encrypted locations
• Firewall protection and intrusion detection systems

Organizational Measures

• Team members sign confidentiality agreements
• Access to client data is strictly limited to staff working on your project
• Regular security training for our team
• Clear data handling procedures and protocols

No system is completely bulletproof, but we do everything reasonable to protect your information. If we ever experience a security incident that affects your data, we'll let you know promptly and work with you to address it.

Sharing Your Information

We don't sell your data. Period. But there are a few situations where we might need to share information:

Service Providers

Sometimes we work with other companies to help run our business. For example, we use hosting providers for our servers and email services for communication. These companies only get access to the information they need to do their job, and they're contractually required to keep it secure.

Legal Requirements

If we're legally required to disclose information, like in response to a valid court order or government request, we will. But we'll review such requests carefully and only provide what's legally necessary.

Business Transfers

If Senselogicwave were ever sold or merged with another company, your information might be transferred as part of that transaction. We'd notify you if this happens.

With Your Permission

If you give us explicit permission to share your information with someone else, we will. For instance, if you want us to coordinate with another vendor on your behalf.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights when it comes to your personal information. Here's what you can do:

Access Your Data

You can ask us what personal information we have about you. We'll provide it in a readable format, usually within 15 business days.

Correct Your Information

If something we have on file is wrong or outdated, just let us know and we'll fix it. Simple as that.

Delete Your Data

You can request that we delete your personal information. We'll do so unless we have a legal reason to keep it, like completing a service you've paid for or meeting regulatory requirements.

Stop Processing

You can ask us to stop using your data for certain purposes. This might affect our ability to provide some services, but we'll explain that if it comes up.

Data Portability

Want to take your data somewhere else? We can provide your information in a commonly used format that you can transfer to another service.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our general approach:

• Contact inquiries: We keep these for 2 years in case you come back to us
• Project files and communications: Retained for 3 years after project completion for reference and support
• Financial records: Kept for 7 years as required by Taiwan tax law
• Website analytics: Typically stored for 26 months
• Legal documents: Maintained as long as legally required

After these periods, we securely delete or anonymize your information. If you want us to delete something sooner, just ask.

Cookies and Tracking

Our website uses cookies, but nothing intrusive. Cookies are small text files that help our site remember you and work properly.

Essential Cookies

These are necessary for the site to function. They remember your preferences and keep you logged in if you have an account with us.

Analytics Cookies

We use these to understand how people use our site so we can make it better. The data is aggregated and anonymized.

You can control cookies through your browser settings. Keep in mind that blocking some cookies might affect how well the site works.

International Data Transfers

We're based in Taiwan, but the internet is global. Some of the service providers we use might store data on servers outside Taiwan. When this happens, we make sure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.

If you're accessing our services from outside Taiwan, your information will be transferred to and processed in Taiwan under our data protection practices.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover that we've accidentally collected such information, we'll delete it immediately.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top of this page.

If we make significant changes that affect how we handle your data, we'll notify you by email or through a notice on our website before the changes take effect. We encourage you to review this policy periodically.

Third-Party Links

Our website might contain links to other sites. Once you leave our site, we can't control what happens to your data on those other sites. We recommend reading their privacy policies too.