Service Agreement

When you engage Senselogicwave for testing or debugging work, you're entering into a professional services agreement. We'll provide detailed testing reports, bug documentation, and recommendations based on what we actually find during our analysis.

Here's what we can realistically offer: thorough examination of your software, clear documentation of issues we discover, and professional recommendations for resolution. What we won't do is promise that fixing every bug will solve all your business challenges or guarantee specific performance improvements.

Project Scope & Deliverables

Every project starts with a clear scope document. We outline what systems we'll test, what methodologies we'll use, and what you'll receive at the end. If we discover issues outside the original scope, we'll notify you before expanding the work.

Intellectual Property

You retain all rights to your software and systems. Our test documentation, methodologies, and findings become your property once you've paid for the services. We may retain anonymized data about testing patterns for improving our methods, but never your proprietary code or sensitive business information.

If we develop custom testing scripts or tools specifically for your project, those belong to you. Our general testing frameworks and methodologies remain our intellectual property.

Confidentiality & Data Protection

We take confidentiality seriously. Your code, business logic, and any vulnerabilities we discover stay confidential. Our team signs NDAs, and we maintain secure systems for all project materials.

Under Taiwan's Personal Data Protection Act, we handle any personal data encountered during testing with appropriate safeguards. If your software processes user data, we'll need to discuss additional privacy considerations before testing begins.

Limitations & Disclaimers

Software testing has inherent limitations. We can't test every possible scenario or guarantee we'll find every bug. What we can do is apply systematic, professional testing methods that significantly improve your software's reliability.

What We Don't Promise

Our liability is limited to the fees paid for the specific project where issues arose. We carry professional liability insurance, but it doesn't cover indirect damages or business losses beyond our direct service failures.

Payment Terms

Project fees are outlined in your service agreement. Typical arrangements include a deposit before work begins and final payment upon delivery of testing reports. For ongoing testing relationships, we offer monthly arrangements with 30-day payment terms.

Late payments accrue interest at 1.5% monthly. If a project is cancelled mid-stream, you'll be billed for work completed up to that point. Rush projects carry additional fees because they require resource reallocation.

Termination & Cancellation

Either party can terminate the agreement with written notice. If you cancel after work begins, you're responsible for paying for completed work. If we need to terminate (rare, but it happens), we'll provide all work completed to that point and refund any prepaid amounts for uncompleted work.

We reserve the right to stop work if payment terms aren't met or if we discover the project involves illegal activities or violates ethical standards.

Governing Law

These terms are governed by Taiwan law. Any disputes will be handled through arbitration in Keelung City before proceeding to litigation. We'll make every effort to resolve concerns through direct discussion before formal proceedings.